Grievance Policy
Grievance Policy
Anoush Indopay believes that excellence in customer service is an important imperative for sustained
business growth. As a service organization, customer service and customer satisfaction are our prime focus.
Our goal is to ensure that our customers receive exemplary service across all our touch points. This policy
encompasses a structured grievance redressal mechanism and a framework for addressing customer
grievances/complaints.
business growth. As a service organization, customer service and customer satisfaction are our prime focus.
Our goal is to ensure that our customers receive exemplary service across all our touch points. This policy
encompasses a structured grievance redressal mechanism and a framework for addressing customer
grievances/complaints.
Anoush Indopay will treat the customers in a transparent and fair manner, and will deal with customer
complaints with courtesy and in a timely manner.
complaints with courtesy and in a timely manner.
Redressal Mechanism for Grievances:
The customer can contact the below mentioned two levels for effective resolution of their
complaints:
complaints:
Initial Contact Point:
Customers are encouraged to first contact our customer service team, who are trained to handle a wide
range of issues. Our representatives will listen to your concerns, provide assistance, and work towards a
resolution.
range of issues. Our representatives will listen to your concerns, provide assistance, and work towards a
resolution.
Escalation Level:
If the issue is not resolved to your satisfaction at the initial contact point, you may escalate your
complaint to a senior representative. This ensures that more complex grievances receive the attention they
deserve.
complaint to a senior representative. This ensures that more complex grievances receive the attention they
deserve.
Level Response Time Description Contact details
Level 1 Less than 24 hours 24×7 Helpdesk support@anoushindopay.com
Level 2 Less than 72 hours Nodal Officer
nodal.office@anoushindopay.com
To report or to notify us of any fraudulent activity, please reach out to the Anoush Indopay Support Team
at:
Level Response Time Description Contact details
Level 1 Less than 24 hours Anoush Indopay
support@anoushindopay.com
Your safety and security are our top priorities, and we are here to assist you promptly and effectively.
Thank you for helping us maintain a secure environment for all our customers.
Thank you for helping us maintain a secure environment for all our customers.