{"id":208,"date":"2025-01-04T12:44:23","date_gmt":"2025-01-04T12:44:23","guid":{"rendered":"https:\/\/coreldrawdesign.in\/?page_id=208"},"modified":"2025-09-09T04:34:33","modified_gmt":"2025-09-09T04:34:33","slug":"grievance-policy","status":"publish","type":"page","link":"https:\/\/anoushindopay.com\/?page_id=208","title":{"rendered":"Grievance Policy"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div>\n<div><strong>Grievance Policy<\/strong><\/div>\n<div><span>Anoush Indopay believes that excellence in customer service is an important imperative for sustained<br \/>\nbusiness growth. As a service organization, customer service and customer satisfaction are our prime focus.<br \/>\nOur goal is to ensure that our customers receive exemplary service across all our touch points. This policy<br \/>\nencompasses a structured grievance redressal mechanism and a framework for addressing customer<br \/>\ngrievances\/complaints.<\/span><\/div>\n<div><span>Anoush Indopay will treat the customers in a transparent and fair manner, and will deal with customer<br \/>\ncomplaints with courtesy and in a timely manner.<\/span><\/div>\n<div><span>Redressal Mechanism for Grievances:<\/span><\/div>\n<div><span>The customer can contact the below mentioned two levels for effective resolution of their<br \/>\ncomplaints:<\/span><\/div>\n<div><span>Initial Contact Point:<\/span><\/div>\n<div><span>Customers are encouraged to first contact our customer service team, who are trained to handle a wide<br \/>\nrange of issues. Our representatives will listen to your concerns, provide assistance, and work towards a<br \/>\nresolution.<\/span><\/div>\n<div><span>Escalation Level:<\/span><\/div>\n<div><span>If the issue is not resolved to your satisfaction at the initial contact point, you may escalate your<br \/>\ncomplaint to a senior representative. This ensures that more complex grievances receive the attention they<br \/>\ndeserve.<\/span><\/div>\n<div><span>Level \u00a0 Response Time \u00a0 Description Contact details<\/span><\/div>\n<div><span>Level 1 Less than 24 hours \u00a024\u00d77 Helpdesk \u00a0 support@anoushindopay.com<\/span><\/div>\n<div><span>Level 2 Less than 72 hours \u00a0Nodal Officer \u00a0 <\/span><\/div>\n<p><span>nodal.office@anoushindopay.com<\/span><\/p>\n<p>To report or to notify us of any fraudulent activity, please reach out to the Anoush Indopay Support Team<br \/>\nat:<\/p>\n<div><span>Level \u00a0 Response Time \u00a0 Description Contact details<\/span><\/div>\n<div><span>Level 1 Less than 24 hours \u00a0Anoush Indopay \u00a0<\/span><\/div>\n<div><span>support@anoushindopay.com<\/span><\/div>\n<div><span>\u00a0<\/span><\/div>\n<div><span>Your safety and security are our top priorities, and we are here to assist you promptly and effectively.<br \/>\nThank you for helping us maintain a secure environment for all our customers.<\/span><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Grievance Policy Anoush Indopay believes that excellence in customer service is an important imperative for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. Our goal is to ensure that our customers receive exemplary service across all our touch points. This policy encompasses a structured grievance redressal mechanism...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-208","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/anoushindopay.com\/index.php?rest_route=\/wp\/v2\/pages\/208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anoushindopay.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/anoushindopay.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/anoushindopay.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/anoushindopay.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=208"}],"version-history":[{"count":10,"href":"https:\/\/anoushindopay.com\/index.php?rest_route=\/wp\/v2\/pages\/208\/revisions"}],"predecessor-version":[{"id":806,"href":"https:\/\/anoushindopay.com\/index.php?rest_route=\/wp\/v2\/pages\/208\/revisions\/806"}],"wp:attachment":[{"href":"https:\/\/anoushindopay.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}